• Menu
  • Skip to right header navigation
  • Skip to main content
  • Skip to secondary navigation
  • Skip to primary sidebar
  • Skip to footer

1Focus

Driven by Radical Candor, Root Cause and Building Independence, not dependence - People Focused Solutions & Products.

  • Home
  • What We Do
    • Case Studies
    • eBooks!
  • Who We Are
  • Contact Us
  • [ Crisis Tip Sheet!]
  • Home
  • What We Do
    • Case Studies
    • eBooks!
  • Who We Are
  • Contact Us
  • [ Crisis Tip Sheet!]
  • Privacy Policy
  • Cookie Policy
  • Terms of Service
  • Accessibility

Case Study: Global Logistics Harmonization

June 15, 2021 //  by Sam Adams

We’ve got another case study up today.

One of our customers is a ecommerce fulfillment company based in South Asia. In 2015 our Client embarked on a global acquisition run, significantly expanding their ecommerce fulfillment operations globally. Their goal was to grow into a dominant global fulfilment arm – and they had the expertise and experience to do so.

Our Client ‘s IT leadership was tasked with bringing multiple logistics systems into harmony.

Multiple Systems, Multiple Cultures
Multiple Systems, Multiple Cultures

There were six different regional systems, each with their own unique local connections to other systems, such as transportation management, customer relationship management and payment systems. Our Client was not clearly aware that they were dealing with managing multiple, very disparate corporate cultures. Communications, and cultural differences, were significantly hampering progress and creating tension in staff. This was creating delays in an already complex harmonization project. Unfortunately, leadership was attributing this to technical complexity, not clashing corporate cultures.

1Focus pitched our people-centered approach around our technology & process capabilities. We created a strong scope covering logistics technology vertically and cultural harmonization horizontally. This included driving collaboration across international & cross-functional leaders & teams. Our Client decided to move forward with 1Focus and our 3+3 product.

Within two weeks of landing our team and presenting our findings, we clearly identified three very specific keystones that would be significant levers for people, process & technology. Our insight, candor, and firm commitment to stick to our 3+3 plan and scope, established a high level of trust & respect with our executive sponsors across functional areas.

On the technology front, we uncovered complex integrations that our Client believed called for whole-sale rip & replace – a very complicated and expensive effort. By relentlessly focusing on root cause, we traced these gaps back to a single, non-technical cause. The teams were marching to a global executive directive that had not been decomposed into a unified plan. There was a significant gap between the directives and the paths being pursued to accomplish them.

Multiple Transaction Translations
Multiple Transaction Translations

We showed significant time and monetary savings could be achieved by focusing on a series of off-the-shelf cloud-based message hubs & busses that would provide translation, out of the box, on 78% of the transactions. Being cloud based would also address the needs for a global system at a fraction of the cost. Of the remaining 22%, 12% were deemed localized, leaving 10% that would require any sort of custom development

On the process front, our Client was in the middle of evolving to more modern, Agile, processes. In fact, each of their acquisitions was at a different point of the maturity model on the Agile roadmap. They were using the same tool around the world – Atlassian’s software development management suite – but differently in each of the six regions.

There simply were not enough resources to go around to focus on multiple major projects, post-acquisition, with the busy season mere months away. Harmonizing the different installations of Atlassian was left for another effort, the following year.

While this remained an on-going thread through the project, working with our Client we were able to create a more unified team and a training program within 45 days, with the clearest outcome being more consistent, clear insight into where components of global projects stood, especially the logistics harmonization project.

On the people front – leaders and teams were starting to fall into crunch mode. This was especially concerning as the busy season for fulfillment (November through February) was three months away. During this period, systems were typically locked down and teams focused all efforts on ensuring the orderly flow of all types of transactions. No progress for four months was not palatable.

1Focus had experience working with creating and managing global development teams, with the largest having spanned 12 time zones. Fortunately, we had already established a foundational set of tools, methods & products for global collaboration, and this was one step further on that path. We continued to encourage safe, candid conversations, nudging the teams together and focusing on incremental, achievable progress.

The final landscape, including process & tools, went from being an ad hoc approach to a consistently, clearly communicated and agreed upon set of outputs and measurable progress. The teams could now more easily identify hurdles and gaps and address them.

In each case, we drove a tandem path. Focusing on root causes of people, process and technology issues and teaching, showing, and doing alongside leaders and contributors. In creating this momentum, Our client, like all our customers, quickly latched onto this new modality and was able to increase their momentum, going from peak to peak.

Over the next three months, right in time for their busy season, our Client was able to harmonize all but a few transactions. The teams, globally, expressed confidence that they would be able to finalize those last few transactions before busy season got in full swing – by the end of November.  Too, they were able to instill confidence and clarity in their leadership chain.

Our Client had spent nearly a billion dollars on its various acquisitions.  The estimated price tag, just for logistics harmonization, was close to $25M and expected to take two years. That was, widely acknowledge, an optimistic estimate given the current state of our Client even before we landed. 1Focus would, in working with our Client, ensure that the groundwork and foundation would be laid to ensure that project was more realistic and reasonable – and that it would complete.

We continued to track with Client and their final tally for such a complex project was 26

Accelerating Robotics
Accelerating Robotics

months, just short of two years. Their final all-up cost came out to $27M. The cost savings brought about by our improvements were realized across the board, allowing our Client to get a jump start on their investment into warehouse robotics and automation. They expected to make that additional investment back in two years, just on cost-savings for order fulfillment alone.

This is just one example of the success our customers have with 1Focus. We’re sure there’s a familiar sounding project where we could collaborate on at your company, addressing process and technology challenges, with people, your people, firmly at the center of any effort.

You can access the full case study as a PDF here.

Category: Case Study, People, Process, TechnologyTag: case study, logistics, logistics harmonization

Previous Post: «Mobile App Case Icon Case Study: Mobile App Launch
Next Post: What Does Your Work Space Communication Look like? 1Focus VLOG SERIES TITLE»

Footer

1Focus People, Leadership & Culture Consulting Services White Logo
  • Email
  • Facebook
  • LinkedIn

1Focus
[email protected]
‪(813) 708-8898‬

401 W. Kennedy Blvd.
Tampa, FL 33606

  • Privacy Policy
  • Cookie Policy
  • Terms of Service
  • Accessibility

Site Footer

© 2018-2023 1Focus, LLC. All Rights Reserved.

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Do not sell my personal information.
Cookie SettingsACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-advertisement1 yearThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement".
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
CookieDurationDescription
bcookie2 yearsThis cookie is set by linkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
langsessionThis cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc1 dayThis cookie is set by LinkedIn and used for routing.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
CookieDurationDescription
_tccl_visit30 minutesThis cookie is set by the web hosting provider GoDaddy. This is a persistent cookie used for monitoring the website usage performance.
_tccl_visitor1 yearThis cookie is set by the web hosting provider GoDaddy. This is a persistent cookie used for monitoring the website usage performance.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
CookieDurationDescription
__gads1 year 24 daysThis cookie is set by Google and stored under the name dounleclick.com. This cookie is used to track how many times users see a particular advert which helps in measuring the success of the campaign and calculate the revenue generated by the campaign. These cookies can only be read from the domain that it is set on so it will not track any data while browsing through another sites.
_ga2 yearsThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gat_gtag_UA_174477084_11 minuteThis cookie is set by Google and is used to distinguish users.
_gid1 dayThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
CookieDurationDescription
bscookie2 yearsThis cookie is a browser ID cookie set by Linked share Buttons and ad tags.
IDE1 year 24 daysUsed by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
test_cookie15 minutesThis cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
CookieDurationDescription
AnalyticsSyncHistory1 monthNo description
GoogleAdServingTestsessionNo description
RUL1 yearNo description
UserMatchHistory1 monthLinkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
SAVE & ACCEPT
Powered by CookieYes Logo