I’m going to share video on a story about why communication is a keystone for success.
One of our regional customers was having a challenge releasing a pair of mobile apps. Over 100 years old, with a 12B USD market valuation they were established and highly capable.
Once we dug into what was going on we helped them get to their first release in 30 days. Now while we did address a lot of significant technical and process issues, the biggest challenge was restoring communications and rapport and trust. We would not have been successful had we not done that AS WELL.
What had happened is that with the first failed release, everybody had stopped talking to each other. Tech teams weren’t talking to each other, Project management couldn’t get a straight answer and their customer was left with more questions and answers.
By reinitializing those communications we re-established trust and were able to quickly negotiate what was needed as opposed what was nice to have and what bugs they could live with as long as there was a remediation period for it.
Not only did we get our first release in 30 days but our client went on to have a release every other month with a target of getting to the 6-week schedule.
This is why the work that 1Focus does is more than just technical or process work. We really emphasize culture and mindsets because once we adjust those, what we teach, what we do will stick and become habitual.
This is how fires put themselves out. Leaders get an opportunity to lead again. Contributors feel empowered to act. When everyone has the trust to talk candidly and in a safe environment – the results almost write themselves.