In this video series we’re talking about 3 things any organization can do today to increase resiliency in their work space through better communication, starting with the power of 1-on-1’s. The next step from 1-on-1’s is managing upwards. It’s rarely done because it can be incredibly uncomfortable for both leaders and contributors! Done correctly, it’s incredibly liberating for both parties and further enables psychologically safe workspaces that you can have those brutally candid conversations in.
We covered the importance of knowing yourself & your leader and now we’re going to discuss the importance of focusing on news – not gossip and we cover it in this video.
Workplaces aren’t reality shows – much like it might feel like it some days. Unless you’re at an Initech or a Dunder Mifflin. In which case you’re definitely on set. Most places though a simple rule can really help cut down the drama – and the laugh track.
Focus on news, not gossip. 1-on-1’s are about HOW you’re doing and feeling yes, but managing up is where the WHAT comes into play. Focus on results, on outcomes and if you have bad news, make sure it travels fast and you keep your leader informed. Surprises are always a bad thing. It’s ok to work the issue but fire that flare and make sure you bring tangible information. If you don’t know the full details, it’s ok to say you don’t know – but always make sure to follow-up with what you’re doing about it.
In a fluid situation, keeping your leader in the loop is important to continuing to build that trust -and trust is at the center of resiliency and healthy relationships. It’s what moves firms away from inspection and monitoring to celebrating results.
It’ honestly funny when mangers and contributors understand just how easy and straight forward managing up means. We’re not managing managers, not at all. We’re ensuring clear, concise, consistent communications that have value, that have facts. We’re showing a focus on results, and when we just don’t know, we can be honest and say so, because we know it’s a safe environment.
Done consistently, managing upwards is part of the effort in building those critical connections of trust. That trust leads to clearer communication, which reinforces those relationships. When the next crisis hits, the focus will be on coming together and persevering in a way that is mutually beneficial and accountable. This is when, we say, fires end up putting themselves out because they don’t get a chance to consume the tinder and oxygen and grow.
Start managing up if you’re doing 1-on-1’s, and if you’re not doing 1-on-1’s, start already! Take a look at our video, chime in below or drop us a note and let us know about your experiences managing up!